Optimizing Supply Chain and Digital Systems for Medical Supplies B2B Marketplace

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CLIENT CONTEXT & PROBLEM​

• The client is a leading marketplace of medical supplies and equipment, ranging from basic consumables to sophisticated medical devices, empowering healthcare through a tech-driven platform.

• As the business expanded, it faced several operational challenges that hindered growth. These included inefficiencies in the supply chain and a lack of seamless integration between their eCommerce platform (Magento) and ERP system (Odoo).

• The company sought to streamline its supply chain, improve digital systems integration, and prepare for future scalability by implementing best practices in operations and technology.

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APPROACH & SOLUTION

Consoul team conducted a comprehensive audit of the supply chain and digital infrastructure at three levels.

• Strategic Level: Focused on business goals, long- and short-term objectives, and management priorities.

• Tactical Level: Analyzed buyer personas, customer journey, assortment and pricing, order-to-cash (OTC) cycle, order management, and digital systems & infrastructure.

• Operational Level: Audited end-to-end process in vendor onboarding, procurement, inventory management, and order fulfilment (warehousing & logistics)

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SOLUTION HIGHLIGHTS

• Business Process Maturity Index: Assessed the maturity of the firm’s current processes.

• Process Improvements: Highlighted specific areas for operational and digital system enhancements.

• Inefficiencies and Blockers: Identified obstacles preventing seamless operations, especially in eCommerce-ERP integration and vendor management.

• Opportunities for Automation: Recommended automating repetitive and manual processes in order management and inventory tracking to enhance efficiency.

• Standard Operating Procedures: Designed SOPs for procurement, order fulfilment, vendor management, and billing to ensure streamlined operations across all functions.

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BUSINESS RESULTS

The actionable insights and recommendations provided by the Consoul team enabled the client to achieve significant operational improvements, including:

• Enhanced System Integration: Improved integration between eCommerce and ERP system resulted in smoother workflows, reduced processing times, and fewer errors in order management.

• Increased Efficiency Through Automation: Automating key processes in inventory management and order fulfilment allowed the company to handle higher volumes with better accuracy, paving the way for future growth.

• Process Standardization: The introduction of SOPs ensured consistent, repeatable processes across the supply chain, improving efficiency and communication between departments.