Financial Services · FSI-01

Building Scalable Human Governance for a Multi-Branch NBFC through ISO 30408

Industry: Non-Banking Financial Services
Services Provided: Human Governance | ISO 30408 Certification Readiness | HR Policy & Process Standardisation

Business challenge

A rapidly growing NBFC with 8,000+ employees across 500+ branches required a more structured and scalable human-governance framework to ensure consistency across a large, geographically distributed workforce. Consoul was engaged to assess the existing HR-governance framework, close governance and control gaps, and prepare the organisation for ISO 30408 certification.

What we did

Assessed existing HR policies, processes, governance practices and documentation against the requirements and principles of the ISO 30408 Human Governance framework.
Mapped the complete employee lifecycle—from recruitment and onboarding through engagement, learning, payroll, performance management, employee benefits and separation—to identify governance and control gaps.
Redefined policies, SOPs, responsibilities, approval mechanisms and controls across key HR processes.
Developed and comprehensively reviewed an integrated HR Governance Manual, establishing a common reference framework for HR teams and management.
Standardised records, approvals, documentation and supporting evidence required to demonstrate consistent implementation and audit traceability.
Clarified accountability and governance responsibilities across HR processes, strengthening consistency in decision-making and policy administration.
Conducted focused training and awareness sessions to familiarise the HR team with revised policies, responsibilities and audit requirements.
Supported gap closure, certification-readiness reviews and preparation for the independent third-party assessment.

Financial-services leaders reviewing operating data, governance documents and business performance together.

Measurable results

ISO 30408 certification achieved with zero major non-conformities

The organisation completed the independent certification assessment without any major non-conformities, avoiding significant remediation effort, repeat-audit costs and disruption to ongoing HR operations.

25% faster employee onboarding

Standardised recruitment, documentation, approval and onboarding workflows reduced avoidable delays and improved coordination between HR, reporting managers and support functions.

18% reduction in HR process deviations

Clearer policies, defined responsibilities and standard operating procedures reduced inconsistencies in the way key HR processes were administered across branches and functions.

30% faster audit-evidence retrieval

Structured documentation standards, defined record ownership and an integrated HR Governance Manual significantly improved the speed at which supporting evidence could be located and presented during internal and external reviews.

20% faster HR approval turnaround

Defined authority levels, approval mechanisms and accountability across HR processes reduced back-and-forth and improved turnaround time for employee-related decisions.

100% employee-lifecycle governance coverage

Policies, controls, documentation requirements and accountability mechanisms were established across the complete employee lifecycle—from recruitment through separation.