Commerce Strategy & Business Model
- Channel, customer and business-model validation
- Category, pricing and unit-economics assessment
- Growth roadmap, ownership and performance KPIs
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Industry 06
From Disconnected Commerce to Momentum:Retail & D2C Growth Enabled
Retail & D2C Consulting
Consoul Associates helps retail and D2C businesses connect customer journeys, merchandise, inventory, fulfilment, marketing, technology and performance management for scalable growth.
Where we help
Common challenges we address
- Disconnected online and offline customer journeys
- Inventory imbalance, stock-outs and slow-moving items
- High fulfilment cost and inconsistent delivery performance
- Low conversion, repeat purchase and customer retention
- Fragmented commerce, marketing and operational data
- Unclear unit economics and performance visibility
What we deliver
Our Retail & D2C consulting services
Customer Journey & Experience Design
- Online and offline customer-journey mapping
- Service standards and touchpoint redesign
- Returns, complaints and service-recovery systems
Merchandise & Assortment Planning
- Category, range and assortment architecture
- Open-to-buy, season and demand planning
- SKU productivity and slow-mover rationalisation
Inventory & Fulfilment Optimisation
- Demand, replenishment and allocation planning
- Warehouse, picking and order-fulfilment flow
- Stock availability, ageing and last-mile performance
Omnichannel Process Design
- Order routing across stores, warehouses and partners
- Click-and-collect, ship-from-store and returns
- Inventory, pricing and customer-data synchronisation
Sales & Marketing Operations
- Sales targets, territories and team-performance systems
- Campaign planning, spend and channel governance
- Conversion, acquisition-cost and promotion effectiveness
eCommerce Technology Enablement
- Platform, ERP, POS and OMS requirements
- Vendor evaluation, integration and master-data design
- Implementation governance and user adoption
CRM & Customer Retention
- Customer segmentation and lifecycle design
- Loyalty, personalisation and engagement workflows
- Repeat purchase, retention and churn management
Performance Analytics & Governance
- Commerce, channel and unit-economics dashboards
- Service-level, inventory and fulfilment KPIs
- Performance reviews and action governance